Service Desk Analyst

JOb Description Details
• Handling help desk support calls, walk-in requests and emails in a professional and efficient manner
• Identifying and solving Level 1 problems relating to hardware failure, software applications, peripherals and other networking issues
• Escalating unresolved issues to other members of the team in a timely manner to meet SLAs and ensure users receive excellent service
• Identifying and troubleshooting hardware and software configuration problems
• Deploying hardware and application upgrades
• Providing desk-to-desk support as required for those calls that cannot be resolved over the phone or through remote control and escalating problems using the appropriate procedures
• Co-ordinate and set up webinar/video conference meetings in boardrooms for firm and client meetings
• Administration of user changes
• Other duties as assigned

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Read more: what does a service desk analyst do

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